Legal

Refund Policy

Fair, simple and written down. Last updated 2026-09-01.

Monthly plans

Cancel at the end of any month. No refund for the current month; nothing is charged after.

Annual plans

Full refund within 7 days of first payment. After that, unused full months are refunded on cancellation.

Hardware

12-month replacement warranty against defects. Unopened devices returned within 7 days are refunded.

Timelines

Approved refunds are credited to the original payment method within 7–10 working days.

1. Free plan

The Starter plan is free and carries no charges, so there is nothing to refund. You can stop using it at any time.

2. Monthly subscriptions

Monthly plans are prepaid for the month ahead.

  • Cancel any time from the dashboard or by contacting support; access continues until the end of the paid month.
  • The current month is not refunded, and no further months are charged.
  • If we fail to provide the Service for more than 72 consecutive hours for reasons within our control, we credit the affected days to your next invoice.

3. Annual subscriptions

Annual plans are prepaid for twelve months.

  • Within 7 days of your first annual payment you may cancel for a full refund, provided fewer than 5 vehicles have been activated.
  • After 7 days, on cancellation we refund the unused full calendar months remaining, less any discount that was conditional on the annual term.

4. GPS hardware and installation

Trackers, readers and relays are physical goods sold to you.

  • Unopened, uninstalled devices may be returned within 7 days of delivery for a refund of the device price; return shipping is your responsibility.
  • Installed devices are covered by a 12-month replacement warranty against manufacturing defects. A faulty device is repaired or replaced free; the hardware price is not refunded.
  • Damage from accidents, tampering, water ingress, or removal by anyone other than our technicians is not covered.
  • Installation charges, where quoted separately, are non-refundable once the work is done.

5. How to request a refund

Email hello@bharattracker.com or call +91 93106 94349 with your registered mobile number, the vehicle or invoice number, and the reason. We acknowledge within one working day and confirm the outcome within five. Approved refunds are credited to the original payment method within 7–10 working days; bank processing times may add a few days.

6. Exceptions

Refunds are not given for accounts suspended for breach of the Terms of Service, or for periods where the Service was unavailable because of mobile network or GPS outages outside our control, incorrect data you entered, or a device you removed or damaged.

7. Contact

Bharat Mechanics Private Limited, Industrial Area Phase 1, Chandigarh · hello@bharattracker.com · +91 93106 94349. This policy is part of our Terms of Service; the date above shows the latest revision.